nevermind, he's an engineer he figured it out...we panicked for nothing. He had the two discharge nozzles that are in the main tank set too low; so he figured it was suctioning until it hit air which was true. When he relocated one of the discharge nozzles up near the top waaalaaaa...
See it was set up right to begin with and he said he was messing with them the other day to, for some reason, redirect the water.
Ok I'll probably have more questions. Thanks to all for putting up with OUR blonde moments...even though neither of us is blonde
GG