Let me help you a little bit more since it seems like BJP may have been a little short on time when he replied....which is understandable of course.
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I have read your posts on ph levels and still have some questions. you talk about using baking soda to change the kh of the tank would this help with lowering the ph?
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I agree with BJP in that adding baking soda will not help you lower the pH of this tank and in fact, would only serve to make changes in pH harder to accomplish....which is really a good thing in nearly any case.
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Shouldn't I be able to lower the ph in the tank to neutral with chemicals even with the ph being high in her tap water?
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Again, agreeing with BJP here, you might be able to change the pH in your tank with chemicals....however, it may take a lot more than you probably think right now; not only because the pH is relatively far from being neutral but also because these chemicals are never permanent and you might find yourself becoming a 'slave' to these sorts of products. Also, from what I have read and heard about them, these chemical pH buffers can 'wear off' pretty quickly which means the pH would rise again and could shock the fish and maybe kill it. IMHO, the best thing to do is to focus in on making sure your pH is steady rather than at a specific number. While most any fish has a 'preferred' pH, rapidly changing pH levels in order to achieve that preferred pH can do more harm than good. In general, a freshwater fish can adapt and acclimate to a wide range, if not any pH level if it is done slowly.
First, I am curious to know how this tank can be accumulating nitrite and nitrate levels when there are no fish present. Are you adding an ammonia source other than fish right now? If not, I would do those same nitrite and nitrate tests on the tap water as well to see if the water source is the culprit in those areas.
The thing to keep in mind here is that the goal is really not focused on you working hard to get a 'good' test result. In reality, what you are trying to do is to first populate the tank with beneficial bacteria, which will 'eat' ammonia and nitrites to make nitrates...which you would then remove via water changes. From there, your goal would be to keep that good bacteria alive and working in your favor here. This is the easier part for most of us.
Take a look through the article section here and brush up on some information and ideas about cycling your tank. Even if you understand that process, the article
HERE will help you better understand the chemistry aspect of things and explain a little bit about what ammonia, nitrites, and nitrates are and what you are looking for in those areas. I am bringing this up because in reality, having a tank with 0 nitrates is, for the most part, a bad thing. For example, if you are seeing nitrate levels raise over the course of a week, then you can be sure that the tank has good bacteria in it and that bacteria is breaking down your fishes' wastes into a less toxic substance. Make sense?
Feel free to ask any more questions or point out anything we may have missed so far and I am sure you will get the answers and info soon.